Privacy Policy

Last Updated: January 2, 2026

1. GENERAL INFORMATION This Privacy Policy defines how Nadege Rachael Rose ("we", "us", "our") collects, uses, and

protects your personal data when you use our website theloop.energy and our mobile application The Loop (the "Services").

We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and French

data protection laws (Loi Informatique et Libertés).

2. DATA CONTROLLER The party responsible for processing your data is: Nadege Rachael Rose Registered in France (SIREN:

992 698 936) Email: unwind@theloop.energy

3. DATA WE COLLECT We collect the following types of information:

Identity Data: Name, surname, username.

Contact Data: Email address, billing address, phone number.

Transaction Data: Details of products/memberships purchased, subscription status, and payment history. (Note: We do not

store your credit card numbers; these are processed securely by our payment processors like Stripe or PayPal).

Usage Data: Information on how you use the app and courses (e.g., login history, lesson progress, videos watched) provided

by our technical partners VidApp and Kajabi.

Technical Data: IP address, device type, operating system, and browser type.

4. HOW WE USE YOUR DATA Your data is used strictly for the following purposes:

Service Delivery: To provide access to "The Loop" app and your purchased courses.

Billing: To manage subscriptions, renewals, and refunds.

Support: To respond to your requests via chat or email.

Communication: To send you transactional emails (receipts, password resets) and, if you have opted in, newsletters about new

content.

5. SHARING OF DATA (THIRD PARTIES) To provide our Services, we share strictly necessary data with the following trusted

third-party service providers. By using our Services, you acknowledge that your data may be processed by:

VidApp (New Zealand): Developer and host of "The Loop" mobile app.

Kajabi (USA): Platform hosting our courses and managing the user database.

Squarespace (Ireland/USA): Host of our main website.

Stripe / PayPal: Secure payment processors.

6. INTERNATIONAL TRANSFERS Some of our partners (specifically Kajabi and Squarespace) are located outside the European

Union (notably in the USA). We ensure that these transfers are covered by appropriate safeguards, such as the EU-US Data

Privacy Framework or Standard Contractual Clauses (SCCs), ensuring your data remains protected to GDPR standards.

7. DATA RETENTION

Active Accounts: We keep your data as long as your account is active.

Inactive Accounts: If you cancel, we retain your account information for a limited period to allow for reactivation or to comply

with legal tax obligations (usually 10 years for invoices).

Marketing: If you unsubscribe from our newsletter, your email is removed from the mailing list immediately.

8. YOUR RIGHTS Under the GDPR, you have the right to:Access: Request a copy of the data we hold about you.

Rectification: Correct inaccurate data.

Erasure ("Right to be Forgotten"): Ask us to delete your account and data (subject to legal retention requirements for tax

purposes).

Objection: Opt-out of marketing communications.

To exercise these rights, please contact us at: [Insert Support Email]

9. COOKIES Our website uses cookies to function correctly and analyze traﬃc. You can manage your cookie preferences via

the banner on our website or your browser settings.